Legal Guarantee

Last updated: 5 August 2026(version 2026-08-05)

Your statutory rights when digital content or a digital service does not work as it should. These rights are free, automatic, and exist alongside — never instead of — our own Money-Back Policy.

What the legal guarantee covers

TaiPace is a digital service. Under Directive (EU) 2019/770, as implemented in Lithuanian law, we must supply it in conformity with the contract. That means the service must:

match the description, quantity and quality we advertised
be fit for the purpose you bought it for
be supplied with the updates needed to keep it in conformity for as long as you are subscribed
work with the devices and browsers we say it supports

How long it lasts

Because TaiPace is supplied continuously over the period of your subscription, we are liable for any lack of conformity that occurs or becomes apparent during that whole period. For one-off content, the liability period is two years from supply.

If a defect becomes apparent within one year of supply, it is presumed to have existed from the start — you do not have to prove it.

What you can ask for

If the service is not in conformity, you are entitled, in order:

Repair — we bring the service into conformity, free of charge and within a reasonable time.
Price reduction or termination — if repair is impossible, disproportionate, not done within a reasonable time, or the defect is serious. On termination we refund the amount paid for the period during which the service was not in conformity.

You may withhold payment of any outstanding part of the price until we have met our obligations.

What it does not cover

outcomes — TaiPace is a fitness and wellness programme, not a medical service, and we cannot guarantee any particular physical result
problems caused by your own hardware, network or incompatible device where we clearly stated the requirements
defects you were specifically and separately informed of, and accepted, when subscribing

How to claim

Email support@taipace.com with your account email and a description of the problem. Claiming under the legal guarantee is always free of charge, and we will never ask you to give up these rights as a condition of help.

Relationship to our Money-Back Policy

Our 30-day Money-Back Policy is a voluntary commercial guarantee. It is offered in addition to the statutory rights described here and does not limit them. Where the two overlap, whichever is more favourable to you applies.