Money-Back Policy

Nothing here limits the statutory rights described in our Legal Guarantee, or your right of withdrawal. If a statutory right gives you more than this policy does, the statutory right applies.

You are eligible if all of the following are true:

• you bought a TaiPace plan directly through taipace.com
• you request the refund within 30 days of your first charge
• you followed the programme (see below) and did not get a result
• you contacted support and gave us a chance to help first

We look at your in-app activity. To qualify, your account should show completed workouts logged on at least 14 of the first 30 days after purchase. We do not ask for photos, measurements or any medical evidence.

If you could not keep to the plan because of illness, injury or another good reason, tell us. We would rather hear the circumstances than apply the rule mechanically.

• the amount you paid for your intro period — the first charge on your subscription
• refunds are issued to the original payment method
• renewal charges are not covered by this policy; cancel before a renewal to avoid them
• only one money-back claim per person and per account

• purchases made more than 30 days ago
• subscriptions bought through a third party — ask that provider instead
• accounts we have suspended for a breach of the Terms
• dissatisfaction with results where the account shows the programme was not followed and no reason was given

Email support@taipace.com from the address on your account, with the subject “Money-back request”. Tell us briefly what did not work. We will confirm receipt within two business days and decide within 14 days.

Approved refunds are sent back to your card or wallet immediately. Your bank usually shows the money within 5–10 business days — that part is outside our control.

A refund request is not a cancellation. To stop future charges, cancel your subscription in Profile → Manage subscription. See our Subscription Policy for how renewals work.